Effective Date: [January 1, 2025]

At VapeBoox, we strive to ensure customer satisfaction. If you’re not completely happy with your order, please review our return and refund guidelines below.

1. Return Eligibility

• Return requests must be submitted within 7 days of delivery.

• Products must be unopened, unused, and in original packaging.

• E-liquids, disposables, and clearance items are non-returnable due to hygiene and safety reasons.

2. Damaged or Defective Products

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery on VapeBoox Official WhatsApp (click here).

• Provide clear photos of the item and packaging.

• We will arrange a replacement or partial refund after verification.

3. Incorrect Orders

If you received the wrong item, notify us immediately. We will cover return shipping and correct the issue.

4. Refund Processing

• Approved refunds will be issued to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the error is ours.

5. Lost Packages

Once your package is shipped, we provide tracking. We are not responsible for lost packages due to incorrect addresses or postal issues. However, we’ll do our best to assist in locating them.

6. Cancellations

Orders may be canceled before shipment only. Once shipped, the return process must be followed.

7. Need help?

Contact our support team on VapeBoox Official WhatsApp (click here) with your order number and issue for fast assistance.